Privacy Policy
Last updated: 25 July 2025
- Introduction
AlfaCreators (“AlfaCreators,” “we,” “us,” or “our”) is a marketing agency that provides creative, strategic, and technical services to clients worldwide. Protecting your privacy is fundamental to our mission. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://alfacreators.com (“Site”), interact with us by email at info@alfacreators.com, or engage our services (collectively, the “Services”). It also describes your privacy rights and how you can exercise them.
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our Services.
- Scope of this Policy
This Policy applies to personal information processed by AlfaCreators in our role as:
• A controller – when we determine the purposes and means of processing personal data (e.g., Site visitors, prospects, vendors, employees); and
• A processor/service provider – when we process data on behalf of our clients under a services agreement.
When we act as a processor, our clients’ separate privacy notices govern, and we act only on their instructions.
- Information We Collect
3.1 Information You Provide to Us
• Contact details (name, email address, phone number, postal address, job title, company).
• Marketing preferences and survey responses.
• Content of communications (emails, support tickets, feedback, testimonials).
• Billing and payment information (limited to the extent necessary to process payments via our PCI‑DSS‑compliant payment providers).
• Any other information you choose to provide.
3.2 Information Collected Automatically
• Device identifiers (IP address, device type, operating system, browser type and version, language settings).
• Usage data (pages visited, referring/exit pages, date/time stamps, clicks, scrolls, time on page, heatmaps).
• Location data (approximate geolocation derived from IP).
• Cookies, pixels, and similar technologies (see Section 6).
3.3 Information from Third Parties
• Business partners, data brokers, and social networks (subject to your settings).
• Publicly available sources.
- Legal Bases for Processing (EEA/UK/Swiss Users)
We rely on:
• Performance of a contract – to provide and manage our Services.
• Legitimate interests – to promote, secure, and improve our Services, provided those interests are not overridden by your rights.
• Consent – for direct marketing by electronic means, non‑essential cookies, or where otherwise required.
• Legal obligations – to comply with applicable laws (e.g., tax, accounting, employment).
• Vital interests – in emergency situations. - How We Use Your Information
We use personal information to:
• Provide, operate, and maintain the Services.
• Create and manage accounts.
• Respond to inquiries and provide customer support.
• Send service, technical, and administrative messages.
• Conduct marketing, advertising, and promotional campaigns (with appropriate consents).
• Analyze usage and improve the Services.
• Personalize content and measure campaign performance.
• Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity.
• Enforce our contracts and policies.
• Comply with legal and regulatory obligations. - Cookies and Tracking Technologies
We use first‑ and third‑party cookies, web beacons, SDKs, and similar technologies to:
• Remember your preferences and settings.
• Authenticate users and prevent fraud.
• Analyze Site traffic and trends (e.g., Google Analytics, Hotjar).
• Deliver interest‑based advertising (e.g., Meta Ads, Google Ads, LinkedIn Ads).
You can control cookies through browser settings and other tools. Where required by law, we obtain your consent for non‑essential cookies via a cookie banner. Detailed information is available in our Cookie Declaration [link].
- How We Share Information
We disclose personal information to:
• Service providers and sub‑processors (cloud hosting, analytics, email delivery, payment processing, CRM, project management) bound by confidentiality and data‑processing agreements.
• Advertising partners and social networks (subject to your consent for targeted ads).
• Professional advisors (lawyers, accountants, auditors) under confidentiality obligations.
• Authorities, regulators, and law‑enforcement agencies when required by law or to protect rights, property, or safety.
• Successors in interest in connection with a merger, acquisition, restructuring, or sale of assets (appropriate notices will be provided).
We do not sell personal information for monetary consideration. We may “share” personal information for cross‑context behavioral advertising as defined by the California Consumer Privacy Act (CCPA/CPRA); see Section 12 for details. - International Data Transfers
We are headquartered in [Country]. Your information may be transferred to—and processed on—servers located outside your jurisdiction, including the United States, the European Economic Area (“EEA”), and other countries with different data‑protection laws. Where required, we rely on:
• Adequacy decisions issued by the European Commission or UK Government;
• EU Standard Contractual Clauses or UK Addendum;
• Binding Corporate Rules; or
• Your explicit consent. - Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and applicable laws. When we no longer need information, we securely delete or anonymize it. - Security
We implement appropriate technical and organizational measures to protect personal information, including encryption in transit, access controls, regular penetration testing, employee training, and incident‑response procedures. Nevertheless, no Internet transmission or storage system is guaranteed to be 100% secure. - Your Privacy Rights
Depending on your location, you may have some or all of the following rights:
• Access – obtain a copy of your personal information.
• Rectification – correct inaccurate or incomplete data.
• Deletion – request deletion (“right to be forgotten”).
• Restriction – limit processing of your data.
• Portability – receive data in a structured, machine‑readable format.
• Objection – object to processing based on legitimate interests.
• Withdraw consent – where processing is based on consent.
• Automated decision making – contest decisions based solely on automated processing.
To exercise your rights, contact us at privacy@alfacreators.com or info@alfacreators.com (subject: “Privacy Request”). We will respond within the timeframe required by applicable law (generally 30 days). We may verify your identity before fulfilling requests. - Additional Disclosures for California (& Certain U.S. State) Residents
CCPA/CPRA Notice
• Categories of personal information collected: identifiers, commercial information, Internet activity, geolocation, professional information, inferences.
• Purposes: see Section 5.
• Sources: see Section 3.
• Third parties: see Section 7.
Sale / Sharing
We do not sell personal information for monetary value. We may share identifiers and Internet activity with advertising partners for cross‑context behavioral advertising. You may opt out via our “Do Not Sell or Share My Personal Information” link or by emailing privacy@alfacreators.com.
Sensitive Personal Information
We do not use or disclose sensitive personal information for purposes other than those permitted by Cal. Civ. Code §1798.121.
Rights
California residents have rights to know, delete, correct, limit use of sensitive information, opt‑out of sales/sharing, and not be discriminated against for exercising their rights.
Authorized Agent
You may designate an authorized agent to make requests on your behalf, subject to verification. - Children’s Privacy
Our Services are not directed to children under 13 (or older where required by local law). We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will delete it promptly. Parents or guardians who believe their child has provided us with personal information can contact privacy@alfacreators.com. - Changes to This Privacy Policy
We may update this Policy from time to time. The “Last updated” date at the top indicates when changes were last made. Material changes will be notified via the Site or email where appropriate. Continued use of the Services after changes become effective constitutes acceptance of the revised Policy. - Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
Email: info@alfacreators.com
You may also have the right to lodge a complaint with your local data‑protection authority.